Latency admission
Refunds and cancellations
Please read this policy before paying for a Latency ticket.
Last updated 6 October 2026
Attendee cancellations
Tickets are personal and non-transferable. The organizing team does not offer voluntary cancellation refunds when an attendee decides not to attend. This does not remove any refund rights required by applicable law.
Payment was taken but no ticket arrived
First check your inbox and spam folder, then return to the checkout page to check your order status. Do not pay again while the status is pending. Contact the organizing team using the contact page with your USN, attendee identifier, or phone number, email, approximate payment time, and Razorpay payment reference if available. Do not send card numbers or banking passwords. The team will compare the payment against the ticket record and arrange ticket delivery or resolve an erroneous charge.
Failed, duplicate, and uncaptured payments
A failed payment does not issue a ticket. An authorized payment that is never captured is automatically refunded by Razorpay according to the payment method and its capture settings. If you believe you were charged twice or paid for a ticket that was not issued, contact the team for investigation and resolution. The bank or payment method determines when a processed refund appears in your account.
If the organizers cancel Latency
If the organizing team cancels Latency, it will refund all captured ticket payments. The team will contact purchasers using the email entered at registration and submit refunds through Razorpay. The payment method and bank determine when a processed refund appears in the attendee's account. Payments that were never captured follow Razorpay's automatic refund process.